1. Scope

1.1 These GeneralTerms and Conditions (“GTC”) govern the contractual relationship betweenThreadWork AG, Lucerne (“ThreadWork” or “Provider”), and the companies,organizations, or other legal entities that use the Platform (“Customer”).

1.2 ThreadWorkoperates a cloud-based Software-as-a-Service platform (“Platform”) for theautomated processing of location reviews for the hospitality industry. ThePlatform comprises the web application (thread.work) as well as any mobileapplications (“Mobile App”) provided as free companion products to the webplatform.

1.3 The Mobile Appenables the Customer’s operational staff to access selected functions of thePlatform via mobile devices. It may only be used in conjunction with anexisting subscription, does not constitute a standalone product, and does notoffer the ability to create accounts, self-sign up, or manage subscriptions andpayments. These functions are available exclusively via the Web Platform.

1.4 The platform isintended exclusively for businesses and organizations (B2B).

1.5 Any deviatingterms and conditions of the customer shall apply only if ThreadWork expresslyagrees to them in writing—even if ThreadWork provides the service withoutreservation while aware of conflicting terms.

2. Conclusion of the Contract

2.1 The presentationof the platform on the ThreadWork website does not constitute a binding offer,but rather an invitation to submit an offer.

2.2 The contract isconcluded upon the customer’s registration on the web platform and acceptanceof these Terms and Conditions.

2.3 Access to themobile app requires an existing user account and an active subscription.Logging in does not establish a separate contractual relationship.

2.4 For Enterprisecustomers, the contract may be concluded through an individual agreement (e.g.,framework agreement, SLA). Individual agreements take precedence over theseTerms and Conditions.

3. Free Trial Period

3.1 ThreadWork maygrant the customer a free trial period of up to 30 days. The trial period isavailable once per company.

3.2 During the trialperiod, the core functions are available to a limited extent. The exact scopewill be communicated upon activation.

3.3 Upon expirationof the trial period, access will be automatically deactivated unless thecustomer first purchases a paid subscription. There is no automatic conversion.

4. Scope of Services

4.1. Web Platform

The web platformincludes, in particular:

–     Central inbox for reviews from third-party portals

–     AI-powered, brand-compliant response suggestions withcustomizable tone settings

–     Automated workflows for approval processes

–     Cross-location reporting and analysis functions

–     Role and permission management for teams

–     Subscription and payment management

4.2. Mobile App (Companion)

The mobile appprovides the following functions:

–     Mobile access to the central inbox

–     Review and approval of AI-generated responsesuggestions

–     Access to reports and location overviews

–     Display of current subscription status, usage data,and billing history (view-only)

The limitations ofthe mobile app (no subscription sign-up, modification, or cancellation; nopayment functions; no self-signup) are outlined in Section 1.3.

If an action in themobile app requires a subscription change, the user is redirected to the webplatform via a notification dialog.

ThreadWork mayfurther develop, expand, or adapt the functionality of the platform and themobile app at any time. ThreadWork will notify the customer of any significantrestrictions to the promised functionality in advance with reasonable notice.

5. Subscription and Prices

5.1 Use of theplatform is based on a paid subscription. Billing is on a per-location,per-month basis. Current prices are published on the web platform or, forEnterprise customers, are agreed upon between the parties.

5.2 All prices arequoted in Swiss francs (CHF) and include any applicable taxes and duties.

5.3 Subscriptions mayonly be concluded, modified, or terminated via the web platform.

5.4 ThreadWorkreserves the right to adjust prices with at least 60 days’ advance notice.Price adjustments take effect as of the next billing period. The customer hasthe right to terminate the subscription early at the end of the current billingperiod.

6. Terms of Payment

6.1 Invoices areissued monthly in advance. Payment is made exclusively via the web platform(currently: credit card via Stripe, Twint, invoice).

6.2 Payments via appstore systems (Apple, Google) are not accepted.

6.3 Invoices are duewithin 30 days of the invoice date, unless otherwise agreed.

6.4 In the event oflate payment, ThreadWork may charge late payment interest of 5% per annum andblock access to the platform (including the mobile app) after issuing areminder with a reasonable grace period. The block does not release thecustomer from the obligation to pay.

7. Term of the Agreement and Termination

7.1 The subscriptionis for an indefinite term and automatically renews on a monthly basis unlessterminated.

7.2 Termination mustbe submitted via the web platform or in writing (email is sufficient) with 30days’ notice prior to the end of the current billing period.

7.3 The right toterminate the contract for cause is reserved. Cause shall be deemed to exist inparticular in the event of:

–     material breach of contract despite a warning with areasonable grace period

–     the opening or rejection of insolvency proceedings

–     violation of the Terms of Use (in particular Section10)

7.4 Upon terminationof the contract, access will be deactivated. The customer may export their datavia the web platform within 30 days. Thereafter, the data will be deleted,provided that no statutory retention obligations preclude this.

8. Availability and Support

8.1 ThreadWork aimsfor an average annual platform availability of 99.5% (excluding scheduledmaintenance and force majeure). This is a target, not a guarantee.

8.2 Scheduledmaintenance will take place during off-peak hours whenever possible. Thecustomer will be notified at least 24 hours in advance.

8. 3 Support isprovided via email (support@thread.work), Monday through Friday, 9:00 AM–5:00PM CET (excluding public holidays). Enterprise customers may arrange forextended support services on an individual basis.

9. Data Protection

9.1 ThreadWorkprocesses personal data in accordance with the Swiss Data Protection Act (DSG)and, where applicable, the GDPR. Details are set forth in the Privacy Policy atthread.work/privacy.

9.2 The platform ishosted in Switzerland or the EEA. Data will only be transferred to thirdcountries if an adequate level of data protection is ensured (e.g., adequacydecision, standard contractual clauses).

9.3 If ThreadWorkprocesses personal data on behalf of the customer, the parties shall enter intoa separate Data Processing Agreement (DPA).

9.4 The mobile appcollects only data necessary for its operation. Tracking for advertisingpurposes or the transfer of data to third parties for marketing purposes doesnot take place.

10. Customer Obligations

10.1 The Customer isresponsible for the accuracy of their registration information and for keepingtheir login credentials confidential, and is liable for all activitiesconducted under their account.

10.2 The Customershall ensure that their employees’ use of the Platform complies with theseTerms and Conditions and applicable laws.

10.3 In particular,the Customer is prohibited from:

–     using the Platform for illegal or improper purposes

–     posting illegal or immoral content

–     manipulating, decompiling, or reverse engineering thePlatform or Mobile App

–     disclosing login credentials to unauthorized thirdparties or sharing accounts

–     to perform automated mass queries or scraping

11. Intellectual Property

11.1 All rights tothe Platform, Mobile App, software, algorithms, design, trademarks, anddocumentation belong to ThreadWork or its licensors. The Customer is granted anon-exclusive, non-transferable, revocable right of use for the term of theAgreement.

11.2 Content enteredby the Customer remains the Customer’s property. The Customer grants ThreadWorkthe rights of use necessary for the provision of services.

11.3 ThreadWork mayuse anonymized and aggregated usage data for the further development of thePlatform and for statistical purposes.

12. Warranty and Liability

12.1 ThreadWorkwarrants that the Platform fulfills the essential functions specified in theproduct description. The Platform is provided “as is.” Any further warranties,in particular regarding fitness for a particular purpose, are excluded.

12.2 AI-generatedresponse suggestions serve as guidance, not as binding recommendations.ThreadWork is not liable for the accuracy, completeness, or appropriateness ofthe generated content. The customer bears responsibility for approval andpublication.

12.3 Liability forslight negligence is excluded to the extent permitted by law. Liability is inany case limited to the remuneration paid by the customer in the preceding 12months.

12.4 ThreadWork isnot liable for indirect damages, consequential damages, lost profits, or dataloss to the extent permitted by law.

13. Confidentiality

13.1 Both partiesagree to treat as confidential any information of the other party that comes totheir knowledge in the course of the contractual relationship and to use suchinformation solely for the purposes of the contractual relationship.

13.2 Theconfidentiality obligation does not apply to information that (a) was alreadypublicly known or becomes public through no fault of the receiving party, (b)was already known to the receiving party, (c) is disclosed by third parties notbound by a confidentiality obligation, or (d) must be disclosed due to a legalobligation.

13.3 Theconfidentiality obligation applies for the duration of the contract and for twoyears thereafter.

14. Amendment of the Terms and Conditions

14.1 ThreadWork mayamend these Terms and Conditions at any time. Amendments will be communicatedto the Customer at least 30 days prior to their effective date via email orthrough the platform.

14.2 If the Customerdoes not object within 30 days of notification, the amended Terms andConditions shall be deemed approved. ThreadWork shall indicate this legalconsequence in the notification.

14.3 In the event ofa timely objection, both parties shall have the right to terminate the contractextraordinarily as of the planned effective date of the amendments.

15. Subcontractors

15.1 ThreadWork mayengage subcontractors (in particular cloud and payment service providers) toperform services.

15.2 ThreadWorkensures compliance with data protection requirements through appropriatecontractual agreements with subcontractors.

16. Enterprise Provisions

16.1 Different termsmay be agreed upon for Enterprise customers, in particular regarding:

–     custom pricing and billing models

–     setup fees for onboarding and configuration

–     extended SLAs with defined response and resolutiontimes

–     a dedicated account manager and prioritized support

–     custom integrations and customizations

16.2 Enterpriseagreements are documented in a separate contract, which takes precedence overthese Terms and Conditions.

17. Final Provisions

17.1 SubstantiveSwiss law applies exclusively, to the exclusion of conflict of laws provisionsand the UN Convention on Contracts for the International Sale of Goods (CISG).

17.2 The exclusiveplace of jurisdiction is Lucerne, Switzerland. Mandatory statutory places ofjurisdiction remain reserved.

17.3 Should anyprovision of these Terms and Conditions be or become invalid or unenforceablein whole or in part, the validity of the remaining provisions shall remainunaffected. The invalid provision shall be replaced by a valid provision thatmost closely approximates the economic purpose.

17.4 Assignmentsrequire the prior written consent of the other party. ThreadWork may transferthe contract as part of a business transfer or restructuring without thecustomer’s consent.

17.5 There are nooral side agreements. Amendments and supplements must be in writing.

ThreadWork AG

Lucerne, May 2026

‍