Turn feedback into fast, brand-safe replies and real business decisions — across every location and every language.
We care about your data in our privacy policy.
Before anyone walks in, they’ve read what your last guests said.
31%
Will not consider anything under 4.5 stars. A year ago it was 17%
Uberall • Whitespark • BrightLocal 2026
The closest one doesn’t win. The best-rated one does
BrightLocal Local Services Ads Click Study
45%
of consumers now ask AI where to eat or shop. A year ago it was 6%
BrightLocal, Local Consumer Review Survey 2026 · SOCi, Local Visibility Index 2026
AI reads what guests say, not just the stars
Whitespark, Local Search Ranking Factors 2026
Tags, table stands, wall signs and your own feedback forms.
Personal Tag
Wall Sign
Table Stand
5-star Reviews
59%
2%
vs last month
In-time Replies
87%
12%
vs last month
Personal tags for your team, leaderboards and competitions that keep them asking, and your own feedback forms.
Everyone on your team wears their own code. Guests scan it with the phone camera to share how their visit went. No app, no account.
Each scan earns a point for the team member who asked. The points build a live team leaderboard, so good service finally gets the credit it deserves.
Anonymise Leaderboard
Hide team names on public leaderboards. Everyone still sees their own score.
One inbox for every location, every reply drafted in the guest's language, and your own rules that every reply follows.
Coming 1Q 2027
Every number that matters, in one print-ready PDF a month. Built to be forwarded, printed and put on the table at the next board meeting.
A manager can add owners, partners or investors as recipients, so they don’t need an account or a password.
The team’s month in 20 seconds of story cards, with the rating, the leaderboard and the wins to celebrate. Ready to share at the next team briefing.
Hundreds of reviews a week, dozens of locations, one brand. Everything head office needs to stay in control without slowing anyone down.
Proven in franchise restaurants
Running every day at high-volume locations
Set tone and rules for the whole brand, and every location follows them. Adjust any location that needs its own touch, and always see which ones differ.
Anything you always want said, or never want said, becomes a rule. Write it in plain words, or turn a manager’s edit into one, and every reply at every location follows it.
Compare locations by rating, answer times and guest sentiment. Look at the whole group or one restaurant, and see what guests mention everywhere.
We set up your locations, tone and rules with you. After that, real people answer, Monday to Friday.
Auto or Manual for every star rating. Automatic replies wait a few minutes so you can stop them, and every reply is logged.
Brigitte Graf
Franchisee, owner of three McDonald’s restaurants in Lucerne, Switzerland
Who we are, where your data lives and which rules we follow, in plain words.
ThreadWork AG, Lucerne, under Swiss law, and THREADWORK is a registered Swiss trademark.
Data protection is built in, not added later. Every customer gets a data processing agreement, and access or deletion requests are one email away.
Designed and built in Switzerland, by a team that answers in your time zone.
Your reviews and reports stay in Switzerland and the EU, encrypted on the way in and out.
Open ThreadWork from your Dock. Replies, recaps and reports in their own window, no browser tab needed.
thread.work/#apps
Open this link on your Mac to download ThreadWork.
Pin ThreadWork to your taskbar. Replies, recaps and reports in their own window, no browser tab needed.
thread.work/#apps
Open this link on your Windows PC to download ThreadWork.
ThreadWork for iOS is coming in November 2026. Replies, recaps and reports on your iPhone, wherever you are.
ThreadWork for Android is coming in 2027. Until then, use it on your Mac or Windows computer.
